Privacy Policy
Privacy Officer: Fieldstone Counselling and Wellness (Taylor Fredericks, MSW, RSW/RSSW)
Contact: privacy@fieldstonecounselling.ca

Fieldstone Counselling and Wellness is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information and personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and all applicable privacy laws.

Information We Collect

Personal Health Information (PHI)
Information you share in therapy, such as intake history, session notes, consents, and clinical reports.

Personal and Administrative Information
Your name, email, phone number, preferred contact method, and billing or receipt details.

Telehealth and Website Information
Appointment times and technical metadata from secure telehealth platforms.
Minimal website form submissions or analytics, only if you have consented.

Why We Collect This Information

To provide counselling services
To keep accurate clinical records as required by law
To coordinate care with other providers only at your request
To issue invoices or receipts when needed
To meet regulatory and legal requirements
To improve service quality and safety

Consent and Legal Basis

We request knowledgeable consent for the collection, use, and disclosure of your information.
You may withdraw your consent at any time, unless limited by legal or clinical requirements.

How Your Information Is Protected

Your records are stored in secure, access controlled systems.
All information is encrypted in transit.
Access is limited to regulated professionals directly involved in your care.
Records are retained according to Ontario standards, typically 10 years after your last session, or 10 years after a minor client turns 18.

When Information May Be Shared

Only with your explicit consent, such as when sharing updates with your physician.
Without consent only when legally required, such as imminent risk of harm, court orders, or mandatory reporting obligations.

Your Rights

You may request access to your record or ask for a correction.
You may contact us with any privacy concern.
You also have the right to contact the Information and Privacy Commissioner of Ontario (www.ipc.on.ca)

Cookies and Third Party Tools

If any third party tools such as Google Maps, translation services, or analytics are used, you will be clearly informed and may opt in before anything loads. No unnecessary cookies are used.

For any privacy questions or concerns, please contact:
privacy@fieldstonecounselling.ca